Chai Management

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Terms of use

Last updated November 6, 2026

These terms cover the Chai Management tenant portal, our online rental listings and applications, and paying online. Your lease still governs your tenancy; if these terms and your lease disagree, your lease wins.

Your account

  • Your portal account is for you. Keep your password private and tell us right away if you think someone else has used your account.
  • Use the portal only for your own tenancy, and don't try to reach information that isn't yours.
  • We may suspend an account that's being misused, and we'll tell you why.

Paying online

  • You can pay by bank account (ACH) or card. Payments are processed by Stripe; your bank or card details go to Stripe, not to us.
  • We don't currently add a fee for paying online. If that changes, you'll see the fee before you pay.
  • Bank payments take a few business days to clear, and show on your balance once they do. Card payments show right away.
  • If a payment is returned or declined, it doesn't count as paid, your balance goes back up, and fees under your lease may apply.
  • Paying online is optional. You can still pay the office as your lease allows.

Autopay

If you turn on autopay, this is the authorization you give us:

By turning on autopay, you authorize Chai Management to charge the bank account or card you save, through our payment processor Stripe, for the balance due on your lease account on or after the 1st of each month.

The amount can change from month to month as rent, fees and credits change. It is never more than the balance due on that date, and never more than $25,000.00 at once; anything larger waits for our staff to review.

Because the amount can change, you have the right to notice of every charge: we'll email you the amount and date at least 10 days before each one, and we never charge more than that notice says. If autopay is turned on less than 10 days before a due date, it starts the following month.

This authorization stays in effect until you turn autopay off in the tenant portal or tell us in writing. Please allow 3 business days before a due date for a change to take effect.

If a payment is returned or declined, we'll email you. It won't count as paid, and fees under your lease may apply.

For bank accounts, you also agree to the bank debit authorization Stripe shows when you save the account. You can ask us for a copy of this authorization at any time.

The due day shown above is an example; autopay uses the rent due day in your lease.

Refunds

  • If you pay more than you owe, the extra stays on your account as a credit toward next month, or we refund it if you ask.
  • If we charge you by mistake, we'll refund it once we confirm the error.
  • Application fees pay for processing and screening, so they're generally not refunded once we've started reviewing your application, except where the law requires a refund.
  • Security deposits are handled under your lease and your state's security deposit law, not these terms.

Applications

Information you give on an application must be true and complete. We review applications under fair housing laws and decide based on our written screening criteria. If a background or credit report plays a part in a decision against you, we'll tell you and explain your rights.

Electronic records and signatures

We send notices, receipts and documents by email and through the portal. Signing documents electronically is explained in our e-signature disclosure.

The portal itself

We work to keep the portal available and accurate, but it may sometimes be down for maintenance or problems. If it is, you can still pay and reach us the usual ways. To the extent the law allows, we aren't responsible for losses caused by outages or by services outside our control, such as your bank or internet provider.

Privacy

How we handle personal information is described in our privacy policy.

Changes and contact

We may update these terms. We'll change the date at the top and, for significant changes, tell tenants by email. These terms follow the law of the state where your rental home is located.

Questions: Chai Management: reply to any email from us, or contact the office.